1. Eligible Refunds

• Product Not as Described: If you receive a product significantly different from its description on our website, you are eligible for a refund within 14 days of purchase. Please provide evidence of the discrepancy (screenshots, specific examples).

• Technical Issues: If you experience persistent technical difficulties accessing or using the purchased product, you may request a refund within 14 days of purchase. We request that you first attempt reasonable troubleshooting steps or contact our support team for assistance.

• Accidental Purchases: If you’ve purchased a product by mistake, you may request a refund within 7 days of purchase, provided the product was not accessed or downloaded.

2. How to Request A Refund

• Contact our customer support team.

• Provide the following information:

  • Your order number

  • The reason for the refund request

  • Any supporting evidence (screenshots, etc.)

3. Refund Processing

• We’ll review your refund request within 7 business days.

• If your request is approved, we’ll issue a refund to the original payment method.

• Please allow additional time for the refund to be processed by your bank or payment provider.

4. Restrictions

• Downloaded/Accessed Products: We cannot offer refunds for products that have been accessed or downloaded, as they cannot be returned in their original state.

• Time Limitations: We cannot offer refunds for products purchased more than 14 days ago (except in special circumstances at our discretion).

• Fraudulent Claims: We reserve the right to deny refund requests that appear to be fraudulent or abusive.

5. Changes to This Policy

• We reserve the right to update this Refund and Return Policy at any time. Changes will be effective upon posting to this page.

Questions?

• If you have any questions regarding our Refund and Return Policy, please contact our customer support team.

We appreciate your understanding and strive to provide the best possible experience for our Owlbear Story community.